Privacy Policy | Ironclad Ops Academy

1. Introduction

Ironclad Ops Academy LLC ("Ironclad Ops," "we," "us," or "our") operates the website located at the domain where this policy is published. We are a professional development company based in Portland, Oregon, providing industry-specific training courses for system administrators. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, submit forms, register for events, or otherwise interact with our services. By using our website, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not use our website or submit any personal information through it.

2. Information We Collect

We collect information you provide directly to us through contact forms, webinar registration forms, newsletter sign-up forms, and email correspondence. This may include your name, email address, phone number, company name, job title or role, and the content of any messages you send us. We also collect certain information automatically when you visit our website, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and the date and time of your visit. This information is collected through cookies and similar technologies as described in Section 7 of this policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes: to respond to your inquiries and contact form submissions; to process webinar registrations and send calendar invitations and event-related communications; to send our monthly newsletter if you have subscribed; to improve our website, courses, and services based on usage patterns; to comply with legal obligations and enforce our terms of service; and to detect and prevent fraud or other harmful activities. We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties, and we have never done so.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds: your consent, when you voluntarily submit information through our forms or subscribe to our newsletter; our legitimate business interests in responding to inquiries, improving our services, and marketing our courses to interested parties; and compliance with legal obligations when required by applicable law. You may withdraw your consent at any time by contacting us at the email address listed at the bottom of this policy.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our website and delivering our services, such as email delivery providers and web hosting providers. These service providers are contractually obligated to use your information only for the purposes we specify and to protect it in accordance with this policy. We may also disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions and related correspondence are retained for up to 24 months after the last interaction. Webinar registration data is retained for 12 months after the event date. Newsletter subscriber information is retained until you unsubscribe. Website analytics data is retained in anonymized form for up to 36 months. When we no longer need your personal information, we securely delete or anonymize it in accordance with our data management procedures.

7. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to understand how visitors use our site and to improve the browsing experience. We use strictly necessary cookies that are required for the website to function properly, including remembering your cookie consent preferences. We also use analytics cookies to collect anonymized usage data such as page views, session duration, and traffic sources. These analytics cookies are only placed with your consent. You can manage your cookie preferences through the cookie banner displayed when you first visit our site. You can also configure your browser to reject cookies, though this may affect certain features of the website.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. Access to personal information is restricted to staff members who require it to perform their job functions. While we work to protect your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete information; the right to request deletion of your personal information, subject to legal retention requirements; the right to object to or restrict processing of your personal information; the right to data portability, where applicable; and the right to withdraw consent at any time. To exercise any of these rights, please contact us using the information provided in Section 12 of this policy. We will respond to your request within 30 days.

10. California Consumer Privacy Act (CCPA) Notice

If you are a California resident, you have specific rights under the California Consumer Privacy Act. In the preceding 12 months, we have collected the following categories of personal information: identifiers such as name, email address, phone number, and IP address; internet or electronic network activity information such as browsing history on our website; and professional or employment-related information such as company name and job title. We collect this information for the business purposes described in Section 3 of this policy. We do not sell personal information as defined under the CCPA, and we have not sold personal information in the preceding 12 months. California residents have the right to know what personal information we collect, the right to request deletion of personal information, the right to opt out of the sale of personal information (though we do not engage in such sales), and the right not to be discriminated against for exercising these rights. To submit a verifiable consumer request, please contact us at privacy@ironcladops.com. We will verify your identity before processing your request and respond within 45 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes that significantly affect how we handle your personal information, we will provide a prominent notice on our website prior to the change taking effect. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights regarding your personal information, or want to file a complaint about our privacy practices, please contact us:

Ironclad Ops Academy LLC

722 NW Davis St, Suite 405
Portland, OR 97209

Email: privacy@ironcladops.com

Phone: +1 (503) 461-7238